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Sale: Up to 30% off everything ❤️!

FAQ

Was genau bedeutet das „100% Glücks-Versprechen“?

Wir möchten, dass du dein personalisiertes Produkt absolut liebst! Da jedes Teil speziell für dich angefertigt wird, ist eine Rückgabe im klassischen Sinne zwar ausgeschlossen – aber wir lassen dich nicht im Stich. Sollte das Ergebnis nicht exakt deinen Erwartungen entsprechen (z. B. wegen der Bildqualität oder Platzierung), greift unser 100% Glücks-Versprechen: Wir fertigen dein Produkt einmalig komplett kostenlos neu für dich an. Du zahlst lediglich die Versandkosten für die Neuzustellung. So kaufst du bei uns völlig ohne Risiko!

Kontakt aufnehmen: Melde dich innerhalb von 14 Tagen nach Erhalt deiner Bestellung bei unserem Support (E-Mail oder WhatsApp).
Problem schildern: Schicke uns ein Foto deines Produkts und erkläre kurz, was dich stört (z. B. „Foto zu dunkel“ oder „Name falsch platziert“).
Neuanfertigung: Nach kurzer Prüfung durch unser Team erstellen wir ein neues Design-Layout zur Freigabe und produzieren dein Unikat sofort neu.

„Die gesetzlichen Mängelrechte (Gewährleistung) werden durch dieses freiwillige Glücks-Versprechen nicht eingeschränkt und stehen Ihnen im vollen Umfang weiterhin zu.“

When will I receive a response from Volidruck customer service?

Our customer service team strives to answer all inquiries within 2 hours on weekdays. For particularly complex issues, it may take a little longer, but we guarantee a response.

Does Voldruck offer WhatsApp support?

Yes ✅! You can reach us directly and easily via our WhatsApp support . Whether you have questions about your order, the animal design, or delivery – we're here for you.

How can I contact Volidruck?

You can easily reach us by email at support@volidruck.de or via our WhatsApp support at +49 15222462297. We usually reply within 2 hours.

What format does my image need to be in?

The image format (portrait or landscape) doesn't matter; we'll arrange the image in the way that it looks best as a line art image, but 90% of the time it'll be in portrait format. Your image should be in either .jpg or .png format.

How can I pay for my print?

You can conveniently pay for your artwork via Paypal, bank transfer, Apple Pay, GooglePlay, UnionPay, Amex, Klarna, Sofortüberweisung or credit card.

What happens if I don't like the design?

If you don't like your item, just write to us, you can cancel your order at any time and we will refund you 100% of your money.

How much are the shipping costs?

We cover shipping costs within Germany for purchases over €50. Shipping is also free to Austria, Switzerland, France, Italy, Luxembourg, and Poland. A shipping surcharge of €9 applies to Ireland. Shipping is generally via DHL in the aforementioned countries. Want to ship to another country? Feel free to contact us via chat; we'd be happy to make that happen for you.

How long does delivery take?

After successful order confirmation, your product will be printed immediately. This usually takes 1-2 business days. After production and inspection of the print, your product will reach you within 3-4 business days.

4.9/5 - over 1000 satisfied customers!

Free shipping on orders over €50!

30-day return policy!

Secure payment methods through SSL encryption!

24/7 Whatsapp Live Chat Support!

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Collection: Floor mats

Welcome to - Custom Doormat

Welcome to - Custom Doormat

Personalized doormat with a photo of your pet

Personalized doormat with a photo of your pet

This is where pets live - Personalized pet doormat

This is where pets live - Personalized pet doormat

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Our products

service

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Collection: Floor mats

Welcome to - Custom Doormat

Welcome to - Custom Doormat

Personalized doormat with a photo of your pet

Personalized doormat with a photo of your pet

This is where pets live - Personalized pet doormat

This is where pets live - Personalized pet doormat

FAQ

Our products

service