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Wir möchten, dass du dein personalisiertes Produkt absolut liebst! Da jedes Teil speziell für dich angefertigt wird, ist eine Rückgabe im klassischen Sinne zwar ausgeschlossen – aber wir lassen dich nicht im Stich. Sollte das Ergebnis nicht exakt deinen Erwartungen entsprechen (z. B. wegen der Bildqualität oder Platzierung), greift unser 100% Glücks-Versprechen: Wir fertigen dein Produkt einmalig komplett kostenlos neu für dich an. Du zahlst lediglich die Versandkosten für die Neuzustellung. So kaufst du bei uns völlig ohne Risiko!
„Die gesetzlichen Mängelrechte (Gewährleistung) werden durch dieses freiwillige Glücks-Versprechen nicht eingeschränkt und stehen Ihnen im vollen Umfang weiterhin zu.“
Our customer service team strives to answer all inquiries within 2 hours on weekdays. For particularly complex issues, it may take a little longer, but we guarantee a response.
Yes ✅! You can reach us directly and easily via our WhatsApp support . Whether you have questions about your order, the animal design, or delivery – we're here for you.
You can easily reach us by email at support@volidruck.de or via our WhatsApp support at +49 15222462297. We usually reply within 2 hours.
The image format (portrait or landscape) doesn't matter; we'll arrange the image in the way that it looks best as a line art image, but 90% of the time it'll be in portrait format. Your image should be in either .jpg or .png format.
You can conveniently pay for your artwork via Paypal, bank transfer, Apple Pay, GooglePlay, UnionPay, Amex, Klarna, Sofortüberweisung or credit card.
If you don't like your item, just write to us, you can cancel your order at any time and we will refund you 100% of your money.
We cover shipping costs within Germany for purchases over €50. Shipping is also free to Austria, Switzerland, France, Italy, Luxembourg, and Poland. A shipping surcharge of €9 applies to Ireland. Shipping is generally via DHL in the aforementioned countries. Want to ship to another country? Feel free to contact us via chat; we'd be happy to make that happen for you.
After successful order confirmation, your product will be printed immediately. This usually takes 1-2 business days. After production and inspection of the print, your product will reach you within 3-4 business days.
4.9/5 - over 1000 satisfied customers!
Free shipping on orders over €50!
30-day return policy!
Secure payment methods through SSL encryption!
24/7 Whatsapp Live Chat Support!
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